The Company is committed to provide the highest possible standards of customer service at all times designed to both meet and exceed customers’ expectations. The Company aims to apply fairness to all requests for return of goods and to act in accordance with the relevant legislation and regulations, as well as general warranty on all its products.
This policy is designed to establish consistent Company standards and procedures for the investigation and action of any returns of Company products from customers.
Under current legislation, the Company does not have to refund or accept the return of goods when a customer has changed their mind. However, the Company does provide a remedy when goods do not meet the legislated ‘consumer guarantees’ or meet consumer guarantees on repairs & spare parts or any expressed warranty.
The Company is committed to providing excellence – we provide cost effective, efficient, safe and good quality products. We also aim to apply fairness to all requests for repair, replacement or return of goods.
The Company will act promptly to investigate and remedy return of goods for repair or replacement due to faults or defects, or incorrect supply. Our products are covered by warranty (see periods and inclusions below) and we encourage customers to let us know if they are not completely satisfied with any aspect of their purchase.
Customers should contact their dealer (where relevant) to arrange a warranty claim for their product. Dealers should refer to Process a Warranty Claim – Dealers for guidance in lodging a claim.
6. the repairs are not required as a result of normal wear and tear.
7. All parts relating to a warranty claim will be returned to the Company within 30 days and in the event of a successful claim, retained by the same.
8. The customer is responsible for the return of all parts claimed under warranty to the Company. The Company will advise the exact location of return which, if possible, will be the closest dealer.
9. The Company cannot be held responsible for any repair, or cost incurred by repair, by an unauthorised person.
| Failure Type |
Warranty period (from the date of delivery) |
Warranty Type |
|---|---|---|
|
Main frame & associated fixed componentry |
0 - 3 months | 100% * + 100% relative costs ** |
| 3 - 12 months | 100% * + 50% relative costs ** | |
| 12 - 24 months | 12 - 24 months | |
| > 24 months | No Warranty | |
|
Main frame wearing componentry (wheels, bearings, drive train, motors, electronics etc.) |
0 - 1 months | 100% * + 100% relative costs ** |
| 1 - 3 months | 100% * + 50% relative costs ** | |
| > 3 months | No Warranty | |
| Swivel Bearings # | 0 - 1 months | 100% * + 100% relative costs ** |
| > 1 months | No Warranty |
|
Repair cost reimbursement – ex Dealers yard (costs and repair times must be agreed with AGPL) |
$90.00/hour + GST (excluding travel time & costs) |
|---|---|
* AGPL will supply replacement parts at zero cost to the customer
** includes shipping and associated labour (excluding travel) to a maximum cost of 100% of the sale value of the said products/components.
*** AGPL will supply replacement parts and the customer will be required to pay 50% of the parts.
#Only when equipped on original delivery of machine
